Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Product ID: 0965909301
Condition: New
Payflex: Pay in 4 interest-free payments of R259.25. Read the FAQ
R 1,037
includes Duties & VAT
Delivery: 10-20 working days
Ships from USA warehouse.
Secure Transaction
VISA
Mastercard
payflex
ozow
Product Description
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Technical Specifications
Country
USA
Manufacturer
Call Center Pr
Binding
Paperback
ItemPartNumber
10-38593
UnitCount
1
UPCs
643245034951
EANs
9780965909303
You might also like
Advice from a Call Center Geek: Rethinking Call Center Operations
Call Centers For Dummies
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
The Positive Coach Approach: Call Center Coaching for High Performance
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)