The Positive Coach Approach: Call Center Coaching for High

The Positive Coach Approach: Call Center Coaching for High Performance
- Used Book in Good Condition
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
Country USA
Brand Authorhouse
Manufacturer AuthorHouse
Binding Paperback
UnitCount 1
EANs 9781425978389
ReleaseDate 0000-00-00

The Positive Coach Approach: Call Center Coaching for High Performance