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Processes & Infrastructure

Customer Relations

Conducting a Contact Center Assessment

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Conducting a Contact Center Assessment

Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.

Country	USA
Author	Michael Cusack
Binding	Paperback
Brand	Brand: Online Customer Care
EAN	9781481865272
Edition	1st
Feature	Used Book in Good Condition
ISBN	1481865277
Label	Online Customer Care
Manufacturer	Online Customer Care
MPN	black & white illustrations
NumberOfItems	1
NumberOfPages	170
PartNumber	black & white illustrations
PublicationDate	2013-01-11
Publisher	Online Customer Care
Studio	Online Customer Care
ReleaseDate	0000-00-00

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