Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
| Country | USA |
| Brand | Jossey-Bass |
| Manufacturer | Jossey-Bass |
| Binding | Paperback |
| ItemPartNumber | illustrations |
| ReleaseDate | 2002-09-25 |
| UnitCount | 1 |
| UPCs | 723812393411 |
| EANs | 9780787963880 |