Dealing with Conflict & Confrontation

Conflicts are inevitable. Anger, grudges, hurt, and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

Program Highlights:
* The 2 primary reasons conflicts occurr -- and how to see them coming
* Why people become enemies, and how to break the cycles that lead us to hostilities
* When conflict is good: 5 ways conflict can actually benefit you and your organization
* When it's OK to give in and when you should stand your ground
* How to confront people in a way that minimizes defensiveness and hostility
* Best ways to deal with dirty tactics, such as back stabbing, lying, and sabotage
* The 5 classic conflict-resolution strategies, and the pros and cons of each