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Help Desk Practitioner's Handbook

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Help Desk Practitioner's Handbook
- ISBN13: 9780471319924
- Condition: New
- Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Your complete guide to surviving and thriving as a Help Desk practitioner
Help Desk Practitioner's Handbook
The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including:
* Eleven effective listening habits that improve your ability to solve problems
* Techniques for increasing the speed and accuracy of problem resolution
* Early warning systems and layered strategies for problem control
* Tools for reducing calls and eliminating problems before they occur
* A simple, step-by-step process for doing cost justifications
* Methods for turning Help Desk interactions into marketing opportunities
Visit our Web site at www.wiley.com/compbooks/

Country	USA
Author	Barbara Czegel
Binding	Paperback
EAN	9780471319924
Edition	1
ISBN	0471319929
Label	Wiley
Manufacturer	Wiley
NumberOfItems	1
NumberOfPages	432
PublicationDate	1998-12-16
Publisher	Wiley
Studio	Wiley
ReleaseDate	0000-00-00

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