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Introduction to Help Desk Concepts and Skills

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Introduction to Help Desk Concepts and Skills

"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.

Country	USA
Author	Susan Sanderson
Binding	Paperback
EAN	9780078216770
Edition	1
ISBN	007821677X
Label	McGraw-Hill/Irwin
Manufacturer	McGraw-Hill/Irwin
NumberOfItems	1
NumberOfPages	464
PublicationDate	2003-09-17
Publisher	McGraw-Hill/Irwin
Studio	McGraw-Hill/Irwin
ReleaseDate	0000-00-00

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