Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
Product Description
Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.
Technical Specifications
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