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The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Country	USA
Brand	McGraw-Hill Education
Manufacturer	McGraw Hill
Binding	Paperback
PartNumber	2724335804444
Model	2724335804444
IsAdultProduct
Height	9.2
Length	7.4
Weight	0.85098433132
Width	0.5
ReleaseDate	1998-09-22
NumberOfItems	1

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