Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Big Book of Customer Service Training Games (Big Book Series)

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)