If you’ve got ten minutes a day, you can make a telesales breakthrough!
By providing one concise, easy-to-read chapter for each daily coffee break, Stephan Schiffman’s Telesales, Second Edition has the power to transform your career and help you post noticeable increases in your numbers in just ten working days and transform your career after a mere twenty-one.
Stephan Schiffman has coached thousands of sales teams across the country to improve their telesales performance.
He knows exactly what works and doesn’t, and in this completely revised second edition, he shares with you all of his insider’s secrets, including how to:
Master the five ways you can increase your income
Track your numbers . . . and use them to your advantage
Evaluate your performance effectively . . . so you hit your own goals
Gain control of the call
Leave effective phone messages
Use "how" and "why" questions to your advantage
Learn what’s going on in the prospect’s world
Understand the four types of negative responses . . . and find out how to get past each one
Turn small adjustments in your performance into large income gains
By spending just minutes a day with this one clear, concise book, you can learn everything from creating a script; to recognizing when not calling a prospect can increase your sales productivity, to practicing the ten traits of world class salespeople. In this highly competitive world where the obstacles against telemarketers continue to become increasingly daunting, you can’t afford not to have these tools in your sales arsenal!
Most Helpful Customer Reviews
From Joe Catal. Author of "Telesales Tips From The Trenches". For those of you who have read my book, you know I like the no nonsense approach to selling. This book has some of the best sales techniques I've come across in a long time. The up-dated version of the book is very clear and concise and with many examples. Steves "LEDGE" technique is one I highly recomend, and use myself.He also has a very powerful voice mail message that will get at least 50% of your calls returned. And I'm being conservative here! I really liked this book, and know you will too. Buy it, you won't be disappointed. Joe Catal. Great job Steve!!!!
I work on the phone all day long. 90% of my job is cold calling and trying to open new accounts. This book helped me understand my own numbers better so that I know how many people I need to qualify in order to get an account open. It also showed me how a simple question can change the whole dynamic of a phone conversation.
Last week I cold called a firm and the decision maker was not super excited by the end of our conversation but she at least agreed to accept some literature from me in the mail. This week I called her back to follow up after reading the chapter on asking the right questions that will spark a response from the prospect and get an actual conversation started. I asked her how long she had been using her current provider and if she has ever compared against another firm to see if she is getting the best value for her money. I found out that she has been using her current provider since the winter and has never taken a look at another option since switching...
Stephen Schiffman, one of the most renowned sales trainers, discusses how to assess your current performance and then increase your sales. If you've read Getting to Closed, skip the first section or just consider it a useful review. From Getting to Closed, you already know his techniques for tracking your numbers and understanding your ratios. He offers insight on how to move from initial contacts to prospects to sales and how to continually delve for new customers while working with your most promising leads. What really makes this book sing are the short, bite-sized chapters and concluding action items that help you implement and practice each axiom. Schiffman's succinct, breezy style makes this a quick, easy read. You'll also find his examples of phone conversations and responses helpful as a guide to adapt to your own situation. We from getAbstract leave this message: call Shiffman into action to increase your sales as you put these steps to work.
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